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1. How can I place an order?
We accept orders only via our website shopping cart.
2. How does the shopping cart work?
To use the shopping cart, simply click the “Add to cart” button next to each item that you would like to order. Follow the step-by-step instructions and your order will be put together automatically. When complete, you can then send the order electronically over our 100% secure server.
3. What happens if a product is in backorder?
When this occurs, we will make every attempt to determine the next availability of the product and if the product will not be available within 48 hours of the received of your order. We will send the items that are in-stock and we will contact you to ask you if you are willing to wait for those products to be available or would prefer to receive credit back.
4. What are the payment options?
We are currently accepting Visa, MasterCard and PayPal.
5. What is the shipping policy?
Orders to domestic U.S. addresses will be shipped via UPS Ground. Unless otherwise indicated, all products are in stock and your order will usually shop from our facility within 1 to 2 business days from the receipt of your order.
6. What is the return policy?
We have two types of return policy. Please click on the Policies menu link and you would be able to see both return policies we offer.
7. What are the hours of operations?
Our representatives are available to assist you Monday through Friday from 8:30a.m to 5:00p.m (Eastern Time). Also, during non-business hours, you can leave a message regarding your E-Store question(s) in our general voicemail and we will respond within 24 hours.
8. Is it online ordering secure?
Llorens Pharmaceuticals has a secure server fully encrypt sensitive data for safe, trouble free transactions. We utilize all of the latest security methods and fraud detection techniques to protect any and all information entrusted to us.
9. Is my personal information kept private?
Yes, Llorens Pharmaceuticals will respect and will be committed to protect your privacy. Your personal information would not be sold to any third-party company.
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